Delivery costs

We try to keep our delivery costs to a minimum.

We offer $14.95 flat-rate delivery within Australia. $30 anywhere else in the world. 

Delivery times

All of our clothing, accessories and our most popular boots are in stock for immediate delivery and you should receive them within a week (unless you live in a regional area, in which case our couriers might take a bit longer to find you).

If the boots you ordered aren’t in stock (or you ordered custom-made boots), we order them from our manufacturing team in Hoi An, central Vietnam and they are lovingly handcrafted to order. You should receive them within 2-4 weeks.

If you require your boots by a specific date please contact us to be sure of availability otherwise you can expect to receive your boots within the 2-4 week timeframe.

Sometimes your order might take a little longer to reach you. Broads is not a factory, we are a fair trade business. Our boot makers and tailors are lovely family people and we always allow for ‘life’ to continue for them. Occasionally there are national holiday periods or they have sickness or family matters that delay the process and we accommodate this respectfully. In this case we will let you know there is a delay and the new ETA.

Returns

We have a 100% money back guarantee, so if you are not completely satisfied with your boots we can exchange sizes or give you a full refund. We ask you to cover the return freight costs.

Please return the boots to us within 14 days. We require the boots to be in their original packaging in an unworn condition. We are unable to accept scuffed, worn or damaged boots.

Return Address
Broads
Shop 18, Bailey’s Arcade
143 London Circuit, Canberra
ACT 2600

We love happy customers and will do what it takes to get you a great fitting pair of boots!